Returns & Refunds

Order Problems
If your item arrives damaged, incorrect, or significantly different from its description, please contact us within 14 days of delivery through our Contact Us page. Include your order number, a description of the issue, and clear photos where possible. For shipping damage, please keep the packaging while we review the issue.

Please contact us before sending anything back so we can provide return instructions.

Return Shipping
VibeTribe covers return shipping for confirmed damaged, incorrect, or misdescribed items. We’ll provide instructions and a prepaid return label when a return is required.

Change-of-Mind Returns
We do not normally accept returns for a change of mind or fit when the item matches its description. Exceptions may be considered individually and require our written approval.

For an approved exception, the customer pays return shipping. Items must be unworn, unused, unwashed, and in their original condition with any original tags attached. Original shipping charges are not refundable for these discretionary returns.

Custom Items & Intimate Apparel
Custom and personalized items, lingerie, and intimate apparel are excluded from discretionary change-of-mind returns. This does not prevent you from reporting damage, an incorrect item, or an item that does not match its description.

Refunds
We’ll notify you of the outcome after reviewing your request and inspecting the returned item, when a return is required. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund.

Your Consumer Rights
This policy does not limit rights provided by applicable consumer law, including any mandatory cancellation, return, or faulty-goods rights. Those rights take priority over our approval requirements, exclusions, and 14-day reporting period where applicable.